If you feel that any product purchased on www.propetfootwear.com is defective you may initiate a Warranty Claim by contacting us by phone at 253-854-7600 or email at propetshoes@propetusa.com.   We will obtain the information necessary to review and process your claim and if approved we will be happy to replace your shoes. PLEASE NOTE – a product returned as defective must have one of the manufacturing defects described below.  Non-defective products must be timely returned in accordance with the Returns Policy

IMPORTANT: Do not send us your shoes until you have been instructed to do so.

Propét reserves the right to inspect any shoe for determination of defect. If we determine in our discretion that the products contain a manufacturing defect, we will replace the product with the same or a similar product.

What is a manufacturing defect that is covered by our limited warranty?

1. Stitching that has come undone
2. Hardware breaking or becoming detached
3. Leather cracking, peeling or splitting
4. Waterproof products leaking
5. Sole separation, deterioration or cracking under normal wearing conditions

What is NOT a manufacturing defect and is not covered by our limited warranty?

Please note: Improper fit is not a manufacturing defect. Feet come in a countless number of shapes and volumes. While we offer a wide variety of widths and sizes to accommodate even hard-to-fit feet, it is not possible that each of our products can perfectly fit everyone.

Ensuring proper size, fit and style selection is the responsibility of the purchaser and should be assured before purchasing the product. Products should be worn on carpet until a comfortable fit can be confirmed. Exchanges for size and fit issues should be made in accordance with the requirements of the Returns Policy

Other conditions not considered a manufacturing defect:

1. Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
2. Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents.
3. Leather not properly treated to keep from drying out.
4. Waterproofing failure due to complete submersion in water or allowing the water to seep over the top of the footwear.
5. Separation of soles or sole components due to being caught, hooked, snagged or cut
6. Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation.
7. Product worn past the point of being able to be repaired.

What products are NOT covered by our warranty?

1. Returns from customers residing outside the US or products purchased outside the US.
2. Products with labels removed.
3. Products not purchased from www.propetfootwear.com
4. Salesman samples, final sale closeouts, or promotional products.
5. Products that have been out of production for more than 3 years.

This limited warranty replaces all other express and implied warranties of any kind, which are hereby excluded. In no event shall Propét be liable for any direct, indirect, incidental or consequential damages arising out and/or concerning the use of the product, and any recovery is limited to the purchase price. The warranty period is six months from date of purchase.  No other person or entity may change this limited warranty.

Some states do not allow limitation on how long an implied warranty lasts, or exclusion all or certain types of damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other additional rights, which vary from jurisdiction to jurisdiction.

Contact us

If you have any questions please see our FAQs or contact customer care 253-854-7600 or e-mailing us at propetshoes@propetusa.com.